Consumers
A consumer may withdraw from the contract within 14 days of its conclusion (the order date) without giving reasons and without penalty.
Under Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to services whose performance has started, with the consumer’s consent, before the withdrawal period ends. The order screen therefore has a separate box:
- If you tick it, publication may start within the 14 days; your right of withdrawal ends for the part already performed (e.g. published content, a live banner). It continues for any part not yet performed.
- If you do not tick it, performance starts after the withdrawal period.
Send your withdrawal notice to info@monetatanitim.com, via the order page in the client portal, or in writing. We refund within 14 days of receiving the notice, in one payment, using the original payment method, at no cost to you.
Business customers
| Situation | Outcome |
|---|---|
| Cancellation before payment | Free. The invoice is cancelled or a return invoice is issued. |
| After payment, no rights used, within 14 days of payment | Full refund. |
| After some rights have been used | Used rights are charged at list price (without package discount); the remainder is refunded. |
| Leaving a committed monthly plan early | The current month is completed; 25% of the remaining months is invoiced as an early-exit fee and the rights close. |
| Print advert cancelled up to 15 days before the material deadline | Full refund or free move to another issue. |
| Print advert after that point | No refund; the advert may be moved once to the next issue. |
| MONETA cannot publish or rejects content | The right is restored; on request, its price is refunded. |
Refunds are made within 14 days of approval, to the original payment method (the same card for card payments).
Changing sites or plans
During a package term, one selected portal may be swapped once, free of charge, for another portal in the same price group. Upgrades are invoiced for the difference and keep remaining rights; downgrades apply from the end of the period.
Contact
Complaints and refund requests: info@monetatanitim.com · +90 212 252 71 85. Consumers may apply to the consumer arbitration committee for disputes below TRY 186,000 (2026), and above that amount to the consumer courts after mandatory mediation.